The founder of Nordic Revenue Forum Finland Hanna Lak will moderate the seminar.

Anu Kärkkäinen, MBA, is the chairwoman of Conference Network Finland. Anu is a seasoned restaurant a conference manager with nearly 30 years of managing positions in remarkable conference venues. Before becoming the hostess of the manor at Mukkulan Kartano in 2017 she was the head of conference travel at Kouvola Innovation Oy. Before this she worked at Lahden Sibeliustalo as a head of congress and as a business director for 16 years in total. She has also worked as a restaurant manager at Messilä Maailma Oy and as a head of congress at Paasitorni. In addition to her role as a chairwoman for Conference Network Finland and Vaitonaiset ry she is a board member at Helmi Säästöpankki.

Henrik has a long background within the hotel industry, mainly from Revenue Management, distribution and in-house sales at Radisson Hotels in Stockholm and Gothenburg. Henrik has solid experience from Revenue Management within Meeting & Events. The latest position Henrik held was as Revenue Manager in the newly opened Stockholm Waterfront Hotel & Congress Centre where he built and managed the Revenue- and in house sales departments. Since 2014 Henrik is responsible for customer relations in Benchmarking Alliance with focus on the conference benchmarking product.

Kim Spolén is the director Infor Hospitality Nordics and has a background of working at several of Stockholm’s leading hotels for a total of 20 years, among them Sheraton Hotel, Strand Hotel and the Sergel Plaza Hotel and has also been a consultant during the opening of, among others, a 5-star hotel in Prague. He has wide experience of working with PMS, Channel and Rate Management and is also a frequent speaker on how to work with and optimise social media strategy in hospitality business. Before joining Infor, Kim worked for Hoist Group.

Ville Heinonen is a founder and CEO of TableOnline Finland Oy, which is the leading restaurant reservation company in Finland and Estonia. He is also, as a partner in City Digital, responsible for Finland's biggest restaurant discovery tool eat.fi and a co-founder of its international spin-off EatAndTheCity.

Ortensia is an experienced hospitality professional with more than 10 years of practice. After graduating International Law and French Language and Translation, she has found a real passion for the hospitality industry where she has had the opportunity and pleasure to further develop her skills: from Reservations and Meetings and Events to Revenue management and Sales and Marketing. During her hospitality journey, Ortensia understood the need that the industry had for innovation and automation, therefore she has decided to join IDeaS in 2016 and further help hoteliers with their Revenue Management and Meetings & Events Strategy. All of these with a single goal in mind: show revenue uplift and increase profitability for her clients.

Chris has been with RMS for over 4 years. Throughout this time, he has worked on dozens of semi-annual pricing strategies for Corporate and Franchisee stakeholders in 10 European & Nordic countries. This also includes many ad-hoc analyses on new product tests for example. Prior to joining RMS, Chris was a Market Research Analyst at Nielsen Innovation in France. He also worked as a Policy Analyst for the Ministry of Agriculture of Canada.Chris is a graduate of ISC Paris Business School, Political Studies Institute of Lille and the University of Ottawa.

Fredrik Önrup is one of the founding partners of Pingvinen, a menu engineering company. Fredrik has over 30 years of experience from the hospitality industry. Before he started Pingvinen he worked at various restaurants including Le Village, Gothenburg, Sunwing Resort, Mallorca and Grand Hotel, Stockholm. At Grand Hotel he was Director of F&B, Business Controller, and Revenue Manager. He has a BA in hospitality management from Gothenburg School of Economics and has taken Revenue Management courses at Cornell University and Johnsson & Wales University.

Tom Tarmann has worked in and with the hospitality branch for more than 25 years. Having previously worked for companies like Amadeus Hospitality (nowadays Infor) and ADS Anker (nowadays Oracle), he has delivered hundreds of Spa-, Property-, Channel-, and Revenue Management as well as Restaurant Point of Sales projects. Seven years ago, he started a joint venture with TAC GmbH providing consulting and IT solutions for the Hospitality, Spa and Fitness industries, focusing on how to increase revenue and optimize operations.

Lawrence has over 25 years of experience in international hospitality management, and has 18 years of stories to share about implementing and developing Total Revenue Management enterprise applications in more than 50 different countries. Lawrence started his career in F&B Operations which is where his passion for the business still lies, and specializes in F&B and Group Sales & Catering Revenue Management, and is happiest when he is helping to develop multi-functional teams to exceed profitable expectations. He lives in Belgium with his family.

Jeroen is a well-travelled hospitality professional with 20+ years’ experience within the Hotel & Spa segment. He is the author of A Hotelier’s Mind – Setting Strategy for the Future book published in 2016. Jeroen’s expertise ranges from streamlining of cost and operational models, strategy, business development and marketing to digital marketing. Jeroen has worked with several key Sales & Marketing positions in large blue chip companies, including Starwood Hotels & Resorts and Millennium Hotels & Resorts, as well as small boutique companies and hotels. Over the years his leadership and team skills have led to significant change within both independent hotels and hotel chains. He is particularly skillful in turning innovative and disruptive ideas into reality focusing on providing incremental revenues and cost savings.

Kim Spolén is the director Infor Hospitality Nordics and has a background of working at several of Stockholm’s leading hotels for a total of 20 years, among them Sheraton Hotel, Strand Hotel and the Sergel Plaza Hotel and has also been a consultant during the opening of, among others, a 5-star hotel in Prague. He has wide experience of working with PMS, Channel and Rate Management and is also a frequent speaker on how to work with and optimise social media strategy in hospitality business. Before joining Infor, Kim worked for Hoist Group.

Ortensia is an experienced hospitality professional with more than 10 years of practice. After graduating International Law and French Language and Translation, she has found a real passion for the hospitality industry where she has had the opportunity and pleasure to further develop her skills: from Reservations and Meetings and Events to Revenue management and Sales and Marketing. During her hospitality journey, Ortensia understood the need that the industry had for innovation and automation, therefore she has decided to join IDeaS in 2016 and further help hoteliers with their Revenue Management and Meetings & Events Strategy. All of these with a single goal in mind: show revenue uplift and increase profitability for her clients.

With a background in Engineering Physics and Software Development, Simon might be a bit of a strange bird in the hospitality industry. His big passion is how technology can be used to make life easier and more enjoyable for everyone, and the hospitality industry is the perfect industry for exercising this interest. For the last ten years Simon has organically grown Loopon, starting from his university dormitory, to now being the leading provider of guest feedback solutions in the Nordics. When not running Loopon, you are likely to find Simon on a snowboard or behind the control stick of an airplane or getting nerdy with some programming challenge.

Hannu Vahokoski has worked in business development in both sales & marketing as well as consulting role for over 20 years. Hannu is specialized in understanding consumer behaviour, service design, and customer experience. He is familiar with Shopper marketing since working for Leaf sweets company. Hannu has worked in hospitality business for the past 10 years, where he started with Otrum the TV-systems and was in charge of global hotel chains in Europe. Hannu got an idea for a new type of service for hotels two years ago, when he noticed digitalisation was still far from the daily life of the industry. - The Hotelway was born. ”My passion is to get things rolling without ”hick ups”- and provide more for the customer at the same time”, Hannu.

Henry’s professional background is split into two parts. 10 years in a restaurant industry - culminating as a restaurateur at Restaurant Postres - and another 10 years as an alcohol importer of which 6 years in leadership roles at the Servaali Oy. Henry loves restaurant business passionately and wants to create applications and tools to solve restaurateurs every day challenges. The mission of Book&Order is to change the restaurant business globally and break the old way of purchasing restaurant services only onsite at the restaurant. "I look forward to the discussions at the Nordic Revenue Forum", Henry.

Anna is responsible for growing Availpro’s business in Sweden, Norway, Finland, Denmark and Iceland. Her mission is to help hotels in the Nordics manage their online distribution. Anna Israelsson describes herself as a hotelier with a true passion for technology. After kicking off her career at Availpro as an Account Manager, Anna then evolved within the hospitality industry as a Hotel Manager in a brand new property in Paris, where she realized the impact of technology on hotel performance and success.

Tijl Speetjens is Business Development Manager for OTA Insight, managing the Benelux and Nordics markets, where he focuses on engaging local and global players in the hospitality industry to share the challenges they face in the digital landscape and aims to provide tools and insights to help hoteliers overcome their technological barriers. Tijl has also previously worked at Availpro, Expedia and Booking.com where he has managed a number of European territories, and helped hoteliers navigate distribution challenges and provided them with insight on how to win in a Revenue Management based environment.

Tommi Wallenius brings a fresh breeze of start-up mentality to the hotel and spa industry. The founder and CEO of Hydrohex Oy leads the revolution in water sports with strong experience. The phenomenon of fitness has been facing a rapid global growth and in addition has an extensive affect even in the tourism industry. So, why settle providing outdated methods in water sports when new technology provides highest quality virtual content and solutions by the pool?

Claudia Ebbers is the Commercial Director at SnapShot and joined the company in its early formative years. She has nearly twenty years of hospitality industry knowledge, including thirteen years in OTAs like HRS and Hotel.de, where she developed and led the "Hotel Groups & Distribution Systems" department. She brought her extensive expertise and appetite for technology solutions and business development to SnapShot where she continues to build a unique business relationship network in the industry and extends SnapShot’s reach into new markets.

Ciaran is the CEO and Founder of Meetingsbooker.com, he has over 15 years international hotel and tourism marketing experience specialising in online booking solutions and disruptive technologies.

Jakub has over 15 years of experience in developing software with premium usability. Digitalisation is an area, where hotel experience is being developed the most in the future. Jakub's passion is to build a modern hotel experience and collect data in order to develop the hotel operations. A better picture of each situation brings savings in every day operations and enables an improved and smooth experience for the hotel guests. Jakub believes strongly in digital hotel experience and to which progress one step at a time.

The host for the day is Archer Firouzi.

The founder of Nordic Revenue Forum Finland Hanna Lak is one the leading revenue management experts in Finland. Previous to starting her own company HMMH Consulting in 2009 she was the director of revenue management development for Starwood Hotels & Resorts in Europe, Africa and the Middle East. Since then she has coached, trained and consulted independent hotel owners and hotel chains creating value for their customers and owners through improved processes and profits.

HMMH Consulting is specialized on Total Revenue Management (RM) design and planning creating value with revenue, sales & marketing efforts. Offering includes a range of Revenue Management training courses workshops. We enjoy the most when we can assist companies to build and develop the revenue management organisation and share the knowledge accumulated in over 18 years in the global hospitality business. #alwayslearning #totalrevenuemanagement #creatingvalue

Hoist Group delivers “keys in hand” - IT solutions to hotels, spas and conference centres. With over 20 years of experience in hospitality, Hoist Group is one of the innovative fast internet connection, conference services, TV- and content solution, PMS- and office software, as well as guest amenity and services market leader.

OTA Insight empowers hoteliers to make smarter revenue and distribution decisions through its market leading suite of cloud-based business intelligence solutions including Rate Insight, Parity Insight and Revenue Insight. With live updates, 24/7 support from our customer success team, and a highly-intuitive and customisable dashboard, the OTA Insight platform integrates with other industry tools including hotel property management systems, leading RMS solutions and data benchmarking providers. OTA Insight’s team of international experts are based all over the world, including the UK, US, France, Germany, Belgium, Spain, Italy, Mexico, Brazile Singapore, Australia and India, that supports 30,000 properties in 140 countries.

When you need to know your market environment. Benchmarking | Alliance provides accurate competitor benchmarks for the hospitality industry. Benchmarking Alliance is the leading hospitality market trend provider in the Nordics and the Baltics with benchmark data from 1000+ companies in 7 countries.

Each of us wants to exceed themselves – physically, socially and mentally. Hydrohex is the bridge to the islet where the gate to Asgord lies. The Hydrohex training method was born after thousands of hours spent in water. The fundamental idea behind Hydrohex is how to exercise in water in the most effective way and how to spread this knowledge to everyone around the globe. With Hydrohex software licence you can upgrade your pool area's fitness supply to meet the fitness standards of 2020s. We are also assisting companies to find waterproof hardware suitable for the purpose.

We are engineering and consulting professionals and other technical experts that apply our diverse know-how to make our customers more successful. We achieve this by delivering superior value throughout the entire life cycles of our customers' products, services and investments. Elomatic is founded 1970. About 850 staff, whose mission is to develop top technical know-how for our customers’ benefit. We serve our customers on a global basis. We have offices in Finland, Poland, India, China, the Netherlands, Italy, Serbia, Russia and the UAE. Our business is improving our customers’ competitiveness. KEY CUSTOMER SEGMENTS Biotech and Pharmaceuticals Energy Machinery and Equipment Manufacturing Marine & Offshore Oil & Gas Process Industries (Food, Chemical, Pulp & Paper, Biomass Processing) Starch and Potato Processing We offer Cadmatic-software solutions, Caligo-flue gas scrubber, EloDoc-document management, e360-tools, ESCflow-food waste flow measurement, and several other solutions improving efficiency of our customers.

Availpro & Fastbooking e-commerce solutions help your hotel increase profit through an efficient distribution strategy. As a leading technology provider offering a holistic range of products and services, we bring the digital traveller to your hotel, from visiting your website or booking from an OTA or a GDS to checking in. Our local teams around the world will assist you in making the most of our solutions to increase your online distribution and improve your operating results.

‘Smart Space’ is a dynamic strategy tool providing simple yet detailed analysis of Meetings & Event business performance. Utilising data from diary management systems, this visual cloud-based application provides a variety of Demand Analytics, Performance Measurement and Selling Strategy models to enhance strategic decisions and increase revenue growth.

We are on a mission to provide hotels with the best holistic approach to digital guest communication. We believe the guest journey should be a single conversation and experience, where the hotel should learn more about the guest with every single message. Our solution unifies all digital guest communication a hotel needs in one beautiful and easy-to-use tool. Hotels that truly care about their guests use Loopon to provide outstanding service, which results in happy guests that return over and over again.

The mission of Book&Order is to change the whole restaurant business globally. We want to break the old way of purchasing restaurant services onsite. We do not consider it is responsible to expect the restaurants to be ready to have dozens of products ready for the customers when they only order 2-4 of them. We believe digital purchasing is THE THING which will improve the profitability of the whole industry. Online buying enables optimisation of prices, material and staffing resources and several other things impacting the industry.

Infor is a global company that provides enterprise software products for every aspect of business. We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leverages data science, and integrates easily with your existing systems. Over 90,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

Founded in 2012 with the vision to build hospitality's premier data platform independent of any brand or software provider, SnapShot is now one of the largest hospitality data processors in the world, managing transactional data of over 6,000 independent and branded hotels worldwide, with over 45 different connected PMS systems, and growing. With the release of the Hospitality Data Platform, SnapShot enters its third phase, which brings forward its founding vision: a secure data platform, visualization capabilities, and marketplace. SnapShot On Demand brings in-depth data intelligence for hospitality management companies with a unique data warehouse-as-a-service offering. Bringing together all data enables actionable insights across multiple properties, regions and various systems, all accessible through custom reporting or dedicated API access, and integrated into your business intelligence tools. Snapshot Marketplace offers a wide range of applications from SnapShot and third party developers. These include comprehensive hospitality data analytics, easy-to-use budget control tools and user-centric hospitality communication/messaging services.

GuestJoy brings a data-driven approach to hotel sales. It enables hotels to engage with guests even before they arrive at the hotel. This results in increased revenue, improved guest satisfaction, and more reviews.

HRS – Hospitality & Retail Systems – is an international company and market leader in IT for the hospitality and retail industries. We are the largest Oracle Hospitality Platinum Partner worldwide.

With our concept, the hotels can communicate directly with their guests - to their phones. The guests can be reached with the services they already use: text messages and sometimes WhatsApp. Travellers who travel often can download our Hotelway app, and then they can manage all hotels from booking, to check-in, room service and to check-out - and everything between.

Let nature into your home with the help of a Plantui Smart Garden. The fully automated indoor garden lets you grow tasty, healthy & fresh greens without soil. All you need to do is enjoy the harvest.

Mount Kelvin creates delightful indoor experiences. We build room controls that enhance the quality of modern living. Effortlessly cool tech that actually works is our trademark and our proof of quality.

Meetingsbooker.com is an online marketplace including over 125,000 meeting spaces in 138 countries bookable online and via RFP solution.