Nordic Revenue Forum - Total Revenue Management program 16 Nov 2018

Nordic Revenue Forum - Total Revenue Management focuses on both the full service hotels as well as restaurant, meeting & event venue, spa and activity revenue management topics. Program is built to cover various aspects with topic expert speakers.This allows to get a good overall idea on how to use revenue management to create revenue and value in development, as well as everyday decisions. 

The day includes both the latest news and developments as well as proven concepts on how to impact HoReCaSpaAct profits and create value. Exchanging ideas continues during the breaks with industry colleagues and partners. 



8am - 5pm Nordic Revenue Forum

Welcome to Nordic Revenue Forum, see below for more details on the agenda. 

8:15am - 9:00am Registration and networking over morning coffee

Join us early morning and have coffee or tea with some savoury delight in good company. Say hello to familiar colleagues and meet you people. Our partners are greeting you with us from early on.

9:00am - 11:45am Morning program

Morning topics for everyone are

Hanna Lak, Nordic Revenue Forum perustaja, HMMH Consulting Oy toimitusjohtaja

Total Revenue Trends in the Nordics and Baltics

Anna Israelsson, Availpro (in English)

Turning Payment Options into Opportunities

Simon Finne, Co-founder Loopon (in English)

Guest feedback and online reputation now and in the future 

Lawrence Edwards, Director Revenue Management Systems, Marriott International (in English)

Food for Thought - Implementing Enterprise F&B Revenue Management

Kim Spolén, Infor Hospitality (in English)

How to use your 3 seconds of fame in Social Media? 

Continue discussions with colleagues on the morning topics. It's time to nourish the body and mind before the afternoon program continues.



1pm Hannu Vahokoski, Founder Hotelway (suomeksi / in English)

Digital Guest Journey

1:30pm Jakub Järvenpää, Mount Kelvin Ltd (in English)

Modern hotel room generates data to drive upsell, cost savings and better experience 

2pm Annika Ülem, Guestjoy (in English)

Sell a story, not just a room



1pm Claudia Ebbers, Snapshot (in English)

What’s the value of data analytics in your daily operations?
Mikä on data analyysin arvo päivittäisessä työssä? Englanniksi. 

1:30pm Tijl Speetjens, OTA Insight (in English)

Manage your data smarter- how drive revenue with better insights

2pm Ortensia Anghel, SmartSpace by IDeaS (in English)

Innovations in revenue management in hotels and meeting space



1pm Ciaran Delaney, (in English)

Why hotels should embrace the digitalisation of meetings?
Miksi hotellien tulisi hyödyntää digitalisaatiota kokouksissa? Englanniksi

1:30pm Henry Johansson, Founder Book&Order (suomeksi)

Ravintolapalveluiden ostamisen- ja tuottamisen digitalisointi.
Case: Book&Order

2pm Henrik Karlsson, Benchmarking Alliance (in English)

How success is measured in the Total Revenue Management? 

Enjoy a refreshing break discussing with colleagues and partners.

3:00pm - 5.00pm Afternoon program continues

Anna Israelsson (in English)

How to increase Global Revenue based on Millenials’ behaviour

Tommi Wallenius, Co-founder Hydrohex Ltd (suomeksi / in English)

Add value for customer by activating the pool area

Jeroen Gulickx, Local Treasures Hotels & Resorts (in English)

Why Independent Hotels are more successful with incremental revenues


Digitalisation and sustainability in revenue management

Juho Pesonen, Head of e-tourism research at the University of Eastern Finland Business School
Jeroen Gulickx, CEO Local Treasures Hotels & Resorts
Henry Johansson, Perustaja Book&Order 
Hanna Lak, Nordic Revenue Forum founder

5pm Nordic Revenue Forum finished and it's time to enjoy the weekend

Time to thank participants and our partners and wish successful revenue and profit management and a fabulous weekend!

Pre-event - program

If you arrive already the day before, join the partners & attendees at the Flamingo Spa the night before. 


N.B! Changes to program are possible. Organiser reserves the right to changes. 


Our partners include

Hoist Group, Elomatic - ESCflow, HRS Hospitality and Retail Systems, Haaga-Helia, City of Vantaa and Plantui.

Nordic Revenue Forum program - Lead with data 29 October 2019

Nordic Revenue Forum - Lead with data focuses on topics suitable for full service hotels as well as restaurants, meeting venues, spas and activity companies. Program is designed to give a full picture of the various points of views which impact the daily decisions and future development of the business. 

The day consists of latest news and trends in the industry as well as proven ways to impact the revenue and profits of hospitality industry companies. During the breaks there are opportunities to network with industry experts and colleagues. 


8:15am - 5pm Nordic Revenue Forum

Welcome to the Nordic Revenue Forumiin, please see more details on the program below. 

8:15am registration and networking over coffee

Join us from the early on and enjoy coffee with something to bite in good company. Greet friends and get to know new acquaintances. Our partners are available from the morning.

8.30am - 12:30am Morning program


Hanna Lak, Nordic Revenue Forum perustaja, HMMH Consulting Oy managing director

Matkailualan tietojohtaminen Suomessa - tuottojohtajat avainasemassa
Leading travel industry with data in Finland - revenue managers are in key positions


Know your market - Tunne markkinat

Katarina Wakonen, Business Finland 

Henrik Karlsson, Benchmarking Alliance AB


Know your Systems - digitalisaatio

Ulrich Pillau, Apaleo Gmbh 


Know your Products - Tunne tuotteesi

Jeroen Gulickx, Mocinno International 


Know your Customers - Tunne asiakkaat

Hannu Vahokoski, Hotelway
What your customers want from communication?

Simon Finne, Loopon


Discussions from the morning and other topics will continue over lunch. Time to nourish the body and soul before the afternoon program.


Know your Distribution - Tunne jakelukanavat

Henry Johansson, Book&Order

Giuseppe Paolelli, Optimand
How can independent hotels bridge the data gap and compete with larger organisations?

Anna Israelsson, D-Edge
Book on google


Know your Forecast - Tunne ennuste

Ortensia Anghel, IDeaS
Big Data, Friend or Foe in Revenue Management

Erik Munoz,
Revenue Management in light of A.I.


Enjoy refreshments during the break and network with colleagues and our partners.


3.20pm - 5pm Seminar continues

Seminar speaker 

Kim Spolén, Infor


Digitalisation - AI

Leif Jägerbrand, Atomize



The AI readiness of hospitality for leading with data and automisation, can AI replace service? When will AI take over hospitality industry? Are jobs endangered? 
Panelists will be announced in September

5pm Nordic Revenue Forum finishes  

It's time for us to thank both the participants and partners and wish success in developing your business. Have a sunny rest of the week!

Pre-event - program

If you arrive on the day before, let us know if you are interested in joint program. 


NOTE! Organiser reserves the right to make changes to the agenda and program and other event arrangements. 



Our amazing partners leading with data

Seuraa meitä | Follow us

Löydä perille | Find your way

Nordic Revenue Forum 29th Oct 2019
GLO Hotel Art
Osoite - Address
Lönnrotinkatu 29, 00180 Helsinki